When a complaint is made:
Information in Case of Complaint
Senior Moments Care LLP will acknowledge a complaint in writing no later than 3 days after receiving it.
We will get in touch either by phone or visit you in person in order for us to plan the best way forward deal with the complaint and discuss a timescale for doing it.
We will listen to your views and experiences.
If we are unable to meet the timescale agreed, we will inform you of the reasons why and keep you informed of progress.
We will provide you with all the necessary information in relation to the issues raised and where appropriate offer a resolution.
Senior Moments Care LLP and the team welcome all feedback from clients, families and healthcare professionals and will use the feedback in order to improve in any way possible.
All complaints will be treated confidentially. Only the people necessary will be involved when investigating and resolving the complaint.
In the first instance please lodge your complaint with:
Senior Moments Care LLP
25 Wood Street
Lytham St Annes
Alternatively, or if you feel unsatisfied with your response following a complaint you can contact Care Quality Commission (CQC) or the relevant local authority as over the page:
Citygate, Gallowgate, Newcastle Upon-Tyne, NE1 4PA,
www.cqc.org.uk, firstname.lastname@example.org 03000 616161
Blackpool Borough Council
Customer and Relations team
Adult and Children’s services, Blackpool Council, PO Box 4, FY1 1 NA
Lancashire County Council
Social Care Services, PO Box 78, County Hall, Fishergate, Preston, Lancashire, PR1 8XJ
0300 123 6720
Social Care Services, Fylde District Team, Estate Office, Hastings place, Lytham, FY8 5LZ